Shipping Policy

Thank you for shopping at WearUpal. We aim to deliver a smooth and transparent shipping experience for all customers.

Order Processing:
All orders are processed within 1–3 business days after payment is verified. Orders placed during weekends or public holidays will be processed the next business day.

Shipping Time:
Standard international delivery typically takes 7–15 business days, depending on the destination, customs clearance, and courier conditions. Delivery times may be extended during peak seasons or due to unforeseen delays such as extreme weather or operational issues.

Shipping Confirmation & Tracking:
Once your order has been shipped, you will receive an email confirmation along with a tracking number to monitor your package’s progress.

Incorrect or Incomplete Addresses:
Customers are responsible for ensuring their shipping details are accurate. We are not liable for delays, lost packages, or return-to-sender issues caused by incorrect addresses.

Lost or Delayed Packages:
If your package is significantly delayed or appears lost, please contact support@wearupal.com. We will assist in coordinating with the courier to resolve the issue as quickly as possible.

Warehouse/Office Address:
NO 33 JALAN 8/155A, BUKIT JALIL, GOLF & COUNTRY RESORT, 57000 KUALA LUMPUR, W. PERSEKUTUAN (KL).